When Gabrielle Gambrell’s cable and internet service goes down, she springs into action.

The White Plains, N.Y., resident relies heavily on her service from Optimum, a division of Altice USA ATUS, to run the home-based public relations and marketing business she has grown — particularly during the pandemic. So any outage is costly, and she makes sure Optimum knows that she expects a refund — and a sizable one at that.

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